Conflict Management - How to Disagree without All the Drama

Thursday, December 2, 2021 8am to 3pm

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Conflict can derail projects, relationships, and personal and organizational growth. Learning how to manage conflict effectively can promote constructive debate and become a value-adding asset for any organization. Topics to be covered in the program include:

  • The Five Conflict Styles
  • The Assertiveness - Cooperativeness Continuum
  • The 3-Way Framework of Diagnose, Defuse, Discuss
  • Tools for Discussing Difficult Situations

Learning Objectives:

  • Prepare students to recognize behaviors that constitute real conflict vs. respectful disagreement
  • Equip students to learn basic success concepts in defusing destructive conflict
  • Allow organizations to benefit from a healthy, constructive conflict management approach

Who is this Program For?

  • Any person who wishes to enhance their conflict management understanding and skills
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