A healthy organizational culture contributes to positive business performance and to employee satisfaction. Its importance has been proven by research studies and by best-practice companies. But a great culture is elusive.

In this program, we explore the three essential levels of organizational culture: artifacts, espoused values, and underlying assumptions. A deep understanding of these levels is necessary before lasting cultural changes can occur. We also discuss the five tribes - or team identities - that exist in most cultures, and how to ladder teams up to higher performance and higher levels of satisfaction. Finally, we investigate the role of five key dysfunctions in impeding cultural growth.