Conflict can derail projects, relationships, and personal and organizational growth. Learning how to manage conflict effectively can promote constructive debate and become a value-adding asset for any organization. Topics to be covered in the program include:

• The Five Conflict Styles
• The Assertiveness - Cooperativeness Continuum
• The 3-Way Framework of Diagnose, Defuse, Discuss
• Tools for Discussing Difficult Situations

Learning Objectives:

• Prepare students to recognize behaviors that constitute real conflict vs. respectful disagreement
• Equip students to learn basic success concepts in defusing destructive conflict
• Allow organizations to benefit from a healthy, constructive conflict management approach

Who is this Program For?

• Any person who wishes to enhance their conflict management understanding and skills