Conflict can derail projects, relationships, and personal and organizational growth. Learning how to manage conflict effectively can promote constructive debate and become a value-adding asset for any organization. Topics to be covered in the program include:

  • The Five Conflict Styles
  • The Assertiveness - Cooperativeness Continuum
  • The 3-Way Framework of Diagnose, Defuse, Discuss
  • Tools for Discussing Difficult Situations
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