Organizational change is a process in which an organization optimizes performance as it works toward its ideal state, as a reaction to an ever-changing environment, or as a response to a crisis. Unfortunately, many people resist change because they fear the impact it will have on them or because they are not convinced of its merits.

In this program, we explore the critically important change framework of tasks, relationships, and identities. We also examine how to have effective change management conversations and how to diagnose whether resistance to change is caused by thoughts, fears, or skill capacity.